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FAQs

Place an order

If you want to place an order then you have to follow these simple steps
i. You need to pick products.
ii. Select the quantity of the product.
iii. then you have to click on ADD TO CART.
iv. If you are done with what you are looking for then go to CART tap the CHECKOUT option.
v. If you are not logged in you have to fill in some necessary details and then you have to choose a payment option.
vi. Now click on the PLACE ORDER option and you will see the order confirmation option if your order is accepted by our team.
vii. Soon you’ll get the email of confirmation.

Shipping & Delivery

Delivery will be done within 05-12 working days. It totally depends upon your shipping location.

Yes you have to cover full delivery charges and also we have the range of charges according to your order value
⦁ Rs. 0.00 – Rs. 999 – Rs. 100 
⦁ Rs. 1000 – Rs. 2999 – Rs. 200 
⦁ Rs. 3000 – Rs. 9999 – Rs. 300 

Can I opt for Cash On Delivery (COD) payment in my area?

Signative is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area

We have partnered with various courier services for the shipment of products across India. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.

 

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Payments

We have a number of payment methods. Choose the one that is most convenient for you. The options are: 
⦁ Online Bank Transfer through your Credit, Debit
⦁ Net banking
⦁ UPI
⦁ Cash on Delivery (COD)

Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you.
You have to select the COD option while placing order in the method of PAYMENT.

If you have selected COD, you have to make payment to the shipping agent while receiving the product but if you choose other methods you have to make payment first and then your order will be placed.

If your payment transaction fails, please contact our Customer Service immediately on +91 9027969963 or email us at help@signativeshop.com

Returns & Refunds

Our return policy is very flexible and customer friendly, we try to accommodate our products as much as we can, we welcome replacements on the following terms
⦁ A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
⦁ If you identify a manufacturing defect on the received product.
⦁ If the product is received in a damaged condition.

You must have a video of the damaged product at the time of unboxing of the package and remember the video editing will not be acceptable even pause and play too, if you don’t have a video your request will be rejected.

You have to inform us before 2 Days of delivery of the product and the time will start when our shipping partner will confirm that delivery is done successfully.

Once we confirm that your request is valid your refund will be arranged. We should be provided with pictures & video of the product. Once your return request has been accepted, we will arrange a reverse pick up for the product. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse. Once the product is back at our warehouse, our quality assurance team will check the product and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.

Tracking

Within a few minutes of successfully placing your order, you will receive an email confirmation from Signative. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

All orders are handled by our logistics partners. Tracking details and Partner details for your orders are sent to you via mail upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner’s websites to manually check the status of your orders by putting in the tracking ID sent to you via mail. 

Tracking links:

Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at help@signativeshop.com or at +91 9027969963  for us to resend it as soon as we receive it.

Cancellation / Modification

Though the Signative itself does not have an option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 9027969963  at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel the same.

Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 9027969963. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.

Personalization at SIGNATIVE

Yes, why not, firstly you have to select the product you want to personalize then simply you can call us at +91 9027969963 feel free to have a conversation on this because only some products are eligible for personalization.

 

Contact

You can get in touch with our Customer Service by sending us an email to help@signativeshop.com or can call us on +91 9027969963 between 10.00 a.m. and 6 p.m.